Refund and Returns Policy

At The OutPole, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help make things right.

1. Return Eligibility
You have 7 days from the date of delivery to return or exchange your item(s).
To be eligible for a return or exchange, your item must be:
Unused, unwashed, and in the same condition that you received it.
In its original packaging with all tags still attached.
Accompanied by the original receipt or proof of purchase.
Items that are damaged, soiled, or altered will not be accepted for return or exchange.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
Items marked as "Final Sale" or "Clearance."
Undergarments, swimwear, or hosiery due to hygiene reasons.
Items purchased during special promotions or flash sales where return restrictions are explicitly stated.
Gift cards.
3. How to Initiate a Return or Exchange
To start a return or exchange process, please contact our customer service team within the eligible return window by:
Email: [Your Contact Email] (preferred)
Phone/WhatsApp: [Your Contact Phone Number]
Please provide your Order Number, the item(s) you wish to return/exchange, and the reason for the return/exchange.
Our team will guide you through the next steps, including providing you with a Return Authorization Number (RAN) if required, and the return address.
4. Return Shipping
For Damaged/Defective Items or Wrong Item Sent:
The OutPole will cover the return shipping costs. We will arrange a pickup or provide a prepaid shipping label.
For Change of Mind or Size/Color Exchange:
The customer is responsible for the return shipping costs. We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
5. Refunds
Once your return is received and inspected, we will send you an email notification confirming the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., bank transfer for COD orders, or back to your credit/debit card) within 7 business days.
Please note that original shipping charges are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).
6. Exchanges
If you wish to exchange an item for a different size, color, or a completely different product, please follow the return process for the original item and place a new order for the desired item. This ensures you get your new item as quickly as possible.
We will process your refund for the returned item once it meets the eligibility criteria.
7. Damaged or Defective Items
We thoroughly inspect all items before shipping, but if you receive a damaged or defective item, please contact us immediately within 24 hours of delivery with clear photos of the damage. We will prioritize resolving this issue for you.
8. Late or Missing Refunds
If you haven't received an approved refund within the stated time frame, first check your bank account again.
Then contact your bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at attheoutpole@gmail.com/03197004270.

For any questions regarding our Refund & Return Policy, please contact us at attheoutpole@gmail.com/03197004270.